Predictable investment. Uncompromised record assurance.
Every tier includes AES-256 encryption, zero foundational model training on your data, and REST API access. Upgrade or scale anytime.
Starter
Ideal for focused teams establishing secure record governance.
14-day free trial • No credit card required
Growth
For expanding organizations requiring automated workflows and compliance auditing.
14-day free trial • No credit card required
Enterprise
Custom architectures, sovereign compliance vaults, and dedicated engineering for global scale.
Custom SLA & private deployment
Compare all platform capabilities
Every detail of our multi-modal ingestion, neural search, governance, and enterprise support tiers.
| Features & Capabilities | Starter | Growth | Enterprise |
|---|---|---|---|
| Record Management & Capture | |||
| Multi-modal document parsing (PDF, scans, docs, tables) | |||
| Automated OCR & tabular extraction | Standard (10 pgs/doc) | Advanced (100 pgs/doc) | Unlimited deep parsing |
| Active records volume | 50,000 records | 500,000 records | Unlimited custom |
| Automated entity resolution & deduplication | |||
| Historical record lineage & version diffing | Basic | Full visual timeline | Complete cryptographic tree |
| AI & Neural Search | |||
| Semantic search with exact page citations | |||
| Graph-anchored cross-document summaries | |||
| Custom AI extraction prompts | 5 templates | Unlimited templates | Tuned enterprise models |
| Multi-lingual record comprehension | 3 languages | 18 languages | 50+ languages |
| Zero data retention training guarantee | |||
| Security & Governance | |||
| AES-256-GCM encryption at rest & TLS 1.3 | |||
| SOC 2 Type II & HIPAA audit packages | |||
| SAML 2.0 / Okta / Azure AD SSO | |||
| Granular Role-Based Access Controls (RBAC) | Standard roles | Custom role matrix | Attribute-based (ABAC) |
| Cryptographic tamper-evident audit ledger | 30-day history | 7-year statutory | Permanent immutable |
| Dedicated private VPC or on-prem deployment | |||
| Workflows & Integrations | |||
| Standard cloud connectors (G Drive, Box, S3) | |||
| Enterprise ERP connectors (NetSuite, SAP, Workday) | Standard endpoints | Custom two-way sync | |
| Automated webhook triggers & approval pipelines | 3 active flows | 50 active flows | Unlimited orchestrations |
| Slack & Microsoft Teams real-time alerts | |||
| REST API rate limits | 60 req/min | 600 req/min | Dedicated throughput |
| Support & SLAs | |||
| Customer support channels | Email (24h) | Slack & Email (4h) | 24/7 dedicated line (15m) |
| Guaranteed uptime SLA | 99.5% | 99.9% | 99.99% with penalties |
| Dedicated compliance & migration architect | |||
| Annual security penetration test reports | |||
Questions regarding pricing & contracts
We operate under a strict zero-data-retention and zero-training policy. Your operational records, queries, and extracted metadata are encrypted with customer-managed keys (AES-256-GCM) and processed exclusively within isolated tenant boundaries. We do not use your proprietary data to train or fine-tune public foundation models, and we provide contractual guarantees backing this standard.
HQ Record Lume is SOC 2 Type II certified, HIPAA compliant, ISO/IEC 27001 accredited, and engineered to support SEC Rule 17a-4 and GDPR defensible retention requirements. All data centers feature SSAE 18 SOC 2 compliance with geographic redundancy across AWS and GCP regions.
Yes, you can upgrade, downgrade, or switch between Monthly and Annual billing at any time from your account management console. Annual plans include a 20% discount. If you choose to upgrade mid-billing cycle, charges are prorated automatically.
Need private cloud tenancy or petabyte-scale retention?
Our enterprise engineering team works directly with your CISO, legal counsel, and infrastructure directors to design customized sovereign deployments.